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Terms and Conditions


Treatment of Animals

Veterinary physiotherapists are required to treat under veterinary referral in accordance with the Veterinary Surgeons Act 1966, exemptions order 2015. Therefore, all clients that are currently under veterinary care MUST have a referral/consent from their veterinary surgeon before physiotherapy treatment. If your animal has not directly been referred to us by your veterinary surgeon, I will need to contact your veterinarian to acquire a referral prior to your appointment. Any physiotherapy assessment and/or treatment of your animal(s) may be discussed with your veterinary surgeon as required, and Fauna Veterinary Physiotherapy may refer an animal back to their veterinary surgeon for further investigation if deemed necessary at any stage.  

Fauna vet Physio reserves the right to refuse treatment at any stage if deemed necessary. Circumstances in which this may happen include but are not limited to, the presence of undiagnosed lameness, behavioural concerns, safety issues, infectious disease or suspicion of illness, disease or uncontrolled health conditions. We do request that you try and let us know of any changes to your animal’s health prior to appointments. 

We treat within our scope of practice and in accordance to the NAVP code of conduct, which can be found here

Please make an effort to have a suitable place for treatment, correct equipment and clean and dry animals as these are barriers to treatment.


Payment and Cancelations

We accept multiple methods of payment including card, cash, BACS (via payment links) and cheques. Payment terms are within 7 days of receipt of treatment or invoice. Late payment fees will be applied after the 7th day post treatment (existing customers may receive an extended payment terms via prior agreement with Fauna Vet Physio and at our discretion). Please note that we are phasing out cheque’s as a payment method and after 1st January 2024 cheques will not be accepted or will incur a fee to be processed.

Insurance payments will pe accepted, we prefer for you to pay us directly and then claim back the costs from your insurance company. We will provide all necessary information for your insurance company for this to be achieved in a timely manner. It is your responsibility to ensure that the insurance company will cover treatment and fees incurred from our services. In the event that you require us to make direct claims from your insurance company please agree this with us prior to any treatments of charges being incurred, we may agree to this at our discretion. Please note if the insurance refuses to pay in this case you will be responsible for covering any outstanding balances.

We require minimum of 48 hours notice for appointment cancellations or postponements. Cancellations made within 48 hours will be charged 25% of the full price of treatment, within 24 hours this will increase to 50% of the full price of treatment. If you do not show up for your appointment or are more than 30 minutes late without prior communication, you will be deemed a ‘no show’ and as such will be charged full price and may also be charged travel costs. We reserve the right to waver cancellation fees depending on circumstances as we understand that sometimes these things are unavoidable, please try to notify us as soon as possible. In the event that your animal has a contagious illness or health issue please notify us as soon as possible your appointment MUST be rescheduled in these circumstances and charges will be wavered. In the event of cancellations due to COVID-19 charges will be wavered, it is still appreciated if you can give us as much notice as possible in theses events. Following repeat cancellations or ‘No shows’ we reserve the right to ask for a deposit payment to be made upfront at the time of booking, this may be as much as 85% of fees.


Every effort has been made to ensure that the information contained within fauna vet physio’s website, blog and social media is accurate and up-to date. However, we will not be held responsible for any inaccuracies, or for the content of any linked pages. All text and images are copyrighted and cannot be reproduced without prior permission.

Privacy Policy

Personal Data

Fauna Veterinary Physiotherapy is a known controller of personal data provided. Unless otherwise agreed, only basic personal data will be collected, not including special categories of personal information (‘Sensitive personal data’). The information includes, name, address, telephone numbers and email address.

We require this information, in order to provide the service’s which we have been engaged for. By not providing this information, Fauna Veterinary Physiotherapy will be unable to deliver the desired services. Only personal data which is required to provide the services agreed will be collected.

All personal data is processed by employees of Fauna Veterinary Physiotherapy within the United Kingdom. Third parties will not have access to your data, unless we have a legal obligation to provide them with this. Please be aware that personal information may be stored on a cloud-based system, and/ or a paper-based system, however, we take all reasonable steps to ensure that all personal data is processed and stored securely and in accordance with the Data Protection Act (2018).

All personal data is kept for a minimum of 7 years, providing that it is no longer required for the lawful purpose for which it was obtained, after which it will be destroyed.

Agreement to Terms and Condtions

By booking and confirming your appointment with us you are agreeing to our terms and conditions and privacy policy. If you require a copy or a copy in an accessible version please contact us.


Last Updated: 13.9.23

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